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Self Tan Quiz

Bronze Squad

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Luna Bronze Help Centre

If you&apos;ve received a product that&#x2019;s not what you originally ordered, we&#x2019;re here to make it right!&#xA0;Here&#x2019;s how you can resolve the issue:<ol data-end="765" data-start="286"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Contact Us: Please email our Customer Support team at <a data-end="372" data-start="349" rel="noopener">hello@lunabronze.com.au</a> as soon as possible. Include a detailed description of the incorrect item you received.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Provide Photos: Be sure to include clear photos of the incorrect product. This is a requirement to help us process your request quickly.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Notify Us within 7 Days: You&#x2019;ll need to reach out to us within 7 days of receiving your order. After this time, we may not be able to assist.</li></ol>

If you've received a product that’s not what you originally ordered, we’re here to make it right!. Here’s how you can resolve the issue:.

I received an incorrect product – what should I do?

Ordering

Welcome Offer Terms & Conditions

Jilly Box Discount Code - Terms and Conditions

Promotion Terms and Conditions

Can I change or cancel my order?

Which payment types do you accept?

Can I use a discount code?

Using Afterpay as my payment method

I made a mistake on my shipping address! Can I change it?

Can I use multiple discount codes at checkout?

My item is on pre-order. What does that mean?

HELP! My order is missing an Item?

Where can I see my store credit?

How do I apply my store credit to an order?

Forgot to add a Free Gift with Purchase to your order?

My product is damaged – what should I do?

Can I purchase an eGift card?

How do I redeem an eGift card?

"HELP! I've lost my eGift Card!"

My eGift card balance is displaying the wrong amount!

eGift Cards

I'm having troubles logging into my account

How do I create an account?

How do I update the information on my account?

My Account

Why hasn’t my order shipped yet?

What is Shipping Protection?

How much is shipping?

How long does shipping take?

How do I track my order?

My order was marked as delivered but I have not received it?

Can I change my delivery address?

Will I have to pay duties?

Can I pick up my order?

My parcel got returned to sender

AUSTRALIA 🇦🇺

How can I track my order?

NEW ZEALAND 🇳🇿

CANADA 🇨🇦

Will I have to pay duties or tariffs?

UNITED STATES 🇺🇸

UNITED KINGDOM 🇬🇧

Do you ship anywhere else?

EVERYWHERE ELSE 🌎

Shipping & Handling

What is your Return Policy?

Can I request a refund?

Can I request an exchange?

I've returned an item, have you received it?

How long should a refund take to reach me?

What happens to my refund if my card is no longer in use?

Returns & Refunds

How do I join the Loyalty Program?

How do I earn points?

How do I redeem points?

Where do I view my points balance?

What's the difference between being on your email list, and being apart of the Bronze Squad?

Do my previous purchases count?

Can I be rewarded for Luna Bronze purchases from other stores/retailers?

Do my points expire?

Can I combine my rewards voucher with other offers?

Loyalty Program

How do I refer a friend?

Referral Program Terms and Conditions

How can I work with Luna Bronze?

Do you do paid partnerships?

Influencers, Affiliates and Content Creators

Are your products pregnancy/breastfeeding safe?

Will the tan come off onto sheets/clothing/towels?

Do your products work for sensitive skin?

How will the tans work if I have sunspots or pigmentation?

Can you go swimming with fake tan on?

Do Luna Bronze products protect you from the sun?

Guide to using self tan for people of colour

Can I use hair removal cream with self tanner?

Where are Luna Bronze products made?

Why doesn't my face tan last as long?

Can I leave Luna Bronze on overnight?

Does fake tan work for people with vitiligo?

What sunscreen can I use to avoid stripping my fake tan?

What Ingredients are in Radiant?

How long do I leave Radiant on?

Do I need a Tanning Mitt to apply Radiant?

What’s the difference between our Radiant and Glow lotions?

Can I use the bronzing drops on my body as well as my face?

Are the Cosmic Bronzing Drops suitable for all skin types?

How long does the bronzed effect last after application?

Are the ingredients in the Cosmic Bronzing Drops cruelty-free and vegan?

What are the Cosmic Bronzing Drops?

Do Luna Bronze products have an expiry date?

When should I wash my Self Tanning Mitt?

Can I use a dryer to dry my Self Tanning Mitt?

How often should I wash my Self Tanning Mitt?

Can I use self tanner on Acne-prone skin?

Can I use self tanner if I have melasma?

What is the best self-tanner for fair/pale skin?

Does Luna Bronze test on animals?

Does Vitamin C affect self-tanner?

How do Shop Pay Instalments work?

What product do you recommend for my skin type?

How do I store my products?

My Discount Code is not working?

What is the best time to shave before applying self-tan?

Can I use Glow on my face?

I purchased on Amazon and need help?

Where can I get promo/discount codes?

Can I Swim After Self-Tanning?

Will My Tan Go Patchy During Exercise?

HELP! My product arrived frozen – what should I do?

Is your tan sweat-proof?

How will I know when a product will be back in stock?

Do you offer sample sizes?

Can I use the Self-Tan Back Applicator for the Glow Gradual Tanning Moisturiser?

I received an incorrect product – what should I do?Updated a month ago