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Luna Bronze (USA) Support logo

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Return Policy

Here's our Return Policy:

We hope that you get glowing results from our range of sunless tanners 💜

However, if something isn’t right, LB is happy to process returns within 30 days of receiving your parcel. Please note, that you need to get in contact with our Customer Service Team in regards to your order within this timeframe for our team to be able to initiate a return or refund.

Luna Bronze will only process returns for the below reasons:

Change of mind

If, prior to using or opening the product, you've had a change of mind about your order we'll need to receive the product back to our fulfilment centre unopened and unused, in an original, resellable condition within 30 days of you receiving the item. Due to health and safety reasons we cannot accept returns for any product that have been opened or used.

Once the product has been received at our fulfilment centre, our team will inspect the product and from there we will be able to process your return for a refund. In the event that the item is damaged, opened and/or used upon receipt back at our warehouse we will reject the return and a refund will not be processed. 

Please note that any shipping costs to return your item back to our warehouse will be at your expense. Please also note that Luna Bronze is not liable for products lost in transit on their way back to our fulfilment centre so please ensure that you select a trackable service.

Faulty/Damaged/Incorrect item

If the item you have received is faulty, damaged in transit or not what you originally ordered please contact us with a detailed description of the product at fault. Please also snap a picture and provide this to our team when you contact us - this is a requirement. Please note that faulty, damaged or incorrect items must be notified to our team within 7 days of receiving your order.

If your Luna Bronze product is defective or damaged or not what you originally ordered, we will either replace it free of charge or issue you with a store credit. Refunds will not be considered.

Allergic Reaction

In the very rare instance that you experience an allergic reaction to a product please discontinue use immediately and if possible take a photo of the reaction and send it to our team when you notify them. 

Please note that allergy returns must be less than 20% used upon arrival back with us in order for your claim to be accepted. 

To initiate a return, please contact our Customer Service Team at [email protected]  and provide your order number. 

PLEASE NOTE:

Due to health and safety reasons, unless in the case of allergy returns, we do not accept returns for products that have been used, opened and that are not in their original, resellable condition.

Only products purchased from www.lunabronze.com.au will be accepted for returns. If you wish to return a Luna Bronze product purchased from another retailer you’ll need to contact them directly.

It is VERY important that you check your mailing address prior to checking out. If a mistake is made, we may not be able to change this for you in time and our warehouse may have already dispatched your order. Luna Bronze takes no responsibility for incorrect mailing addresses entered at checkout and we will not refund orders that have been sent to an incorrect address.

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