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Our super friendly Customer Support team are available during Australian business hours.

Feel free to shoot our friendly team a message. We'll get back to you as soon as possible!

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Luna Bronze Help Centre

Got a fake tan question? Our Customer Support team can assist you with queries from how to self tan  your face to what is the best fake tan for me! 

Luna Bronze | Customer Support

Sure is! Join the Bronze Squad here and start earning points each time you shop to then redeem them for discounts!

Refer your friends, family, coworkers, barista or anyone who could do with a touch of bronze in their life and you'll receive A$20 for every successful Luna Bronze referral you make! 

To qualify for a referral, your friend must be a new customer and have a valid email address. Once they (the friend) have made a purchase using the voucher, the referrer will receive a A$20 Luna Bronze voucher via email to use on their next order.

Terms and conditions apply.

I love Luna Bronze! Is there a loyalty program?

Not quite sure which tanning product you should use? Follow the link to take our quiz and find the perfect self tan for you!

HELP! What product do I choose?

Upon dispatch of your order, you will receive tracking information via email. This information can be used via the Tracking Page on the selected postal carriers website. 

Alternatively, you can click here to track your parcels progress through our website  🚚

How can I track my order? 

We offer returns on goods for the following reasons and within the specified timeframes:

1) Change of mind - within 30 days of delivery
2) Faulty/Damaged/Incorrect item received - within 7 days of delivery
3) Allergy returns - within 30 days of delivery

Please see our Returns & Refunds Policy for more information.

What's your returns policy?

Parcels are dispatched on the next business day after your order has been placed. In busy periods, parcel dispatch may be delayed by up to 10 business days. For more information, please refer to our Help Centre here.

Upon dispatch of your order, you will receive tracking information via email. This information can be used via the Tracking Page on the selected postal carriers website. 

Alternatively, you can click here to track your parcels progress through our website 🚚

What is your shipping policy?

🔙 What's your return policy?

How do I track my order?