Lunaverse Rewards with TYB | Frequently Asked QuestionsUpdated an hour ago
Welcome to the Lunaverse ✨ Our Luna Bronze rewards experience is powered by TYB, giving you more ways to earn coins, take part in Challenges and unlock rewards.
Here’s everything you need to know to get started.
How do I join the Lunaverse on TYB?
Head to the sign up page and create your account to become part of the Luna Bronze Lunaverse.
Once you're in, you can start earning coins, unlocking Challenges and getting exclusive insider access.
Can I redeem my coins?
Yes! Your coins are your golden ticket to rewards in the Lunaverse and can be redeemed at lunabronze.com on eligible full-price products.
Coins can't be used towards:
Sitewide sales
Gift cards
Limited edition drops
Already discounted bundles
Where do my coins come from?
Every coin in your balance comes from being part of the Lunaverse, engaging with Challenges and building your Luna Bronze journey.
The more you show up and participate, the more opportunities you'll have to earn.
What are Obsessions, and how do they help me earn?
Obsessions are your verified reviews on TYB.
Share your honest take on your Luna Bronze faves and, once your review is verified, you'll earn coins for your contribution. It's an easy way to share your glow-to knowledge while earning rewards.
How do I check my coin balance?
Your coin balance lives in your TYB account.
Simply log in via the TYB app to see what you've earned and how close you are to your next redemption.
My order is lost or was cancelled. What happens to my coins?
Don't stress, we've got you.
If an order placed using coins goes missing in transit or is cancelled on our end for any reason, reach out to the TYB team directly at [email protected]. They'll be able to assist with getting your coin balance sorted.
Can I return or exchange something I bought with coins?
Purchases made using coins are final sale, so they're not eligible for return or exchange.
Choose your glow wisely ☀️
I have a question TYB or Luna Bronze hasn't answered here. Who do I contact?
For questions about your coins, TYB account or an order placed using coins, reach out to the TYB team at:
For Luna Bronze product questions, shipping or general order enquiries, our Customer Care team is here to help at:
Need more help with TYB?
For more information about your TYB account, coins, Challenges, redemptions or app support, visit the TYB Help Centre.
For further TYB assistance, you can also reach their team at [email protected].