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Luna Bronze Help Centre

Got a fake tan question? Our Customer Support team can assist you with queries from how to self tan  your face to what is the best fake tan for me! 

Luna Bronze | Customer Support

Can I change or cancel my order?

Which payment types do you accept?

Can I use a discount code?

Can I use multiple discount codes at checkout?

I'm having troubles logging into my account

Using Afterpay as my payment method

I made a mistake on my shipping address! Can I change it?

Can I purchase an eGift card?

How do I redeem an eGift card?

"HELP! I've lost my eGift Card!"

My eGift card balance is displaying the wrong amount!

eGift Cards

Ordering

How much is shipping?

How long does shipping take?

How do I track my order?

Can I change my delivery address?

Will I have to pay customs & duties?

Can I pick up my order?

My parcel got returned to sender

Shipping & Handling

How can I work with Luna Bronze?

I'm a content creator, how can I create for Luna Bronze?

Do you do paid partnerships?

Influencers, Affiliates and Content Creators

What is your Return Policy?

Can I request a refund?

Can I request an exchange?

I've returned an item, have you received it?

How long should a refund take to reach me?

What happens to my refund if my card is no longer in use?

Returns & Refunds

Will the tan come off onto sheets/clothing/towels?

Are your products non-comedogenic?

Do your products work for sensitive skin?

Do your products contain a fragrance?

Are your products pregnancy/breastfeeding safe?

How will the tans work if I have sunspots or pigmentation?

Can you go swimming with fake tan on?

Do Luna Bronze products protect you from the sun?

Do your products contain gluten?

Can I use hair removal cream with self tanner?

Does fake tan work for people with vitiligo?

Where are Luna Bronze products made?

Why doesn't my face tan last as long?

Can I leave Luna Bronze on overnight?

What is DHA?

Can I use self tanner on Acne-prone skin?

How do I apply the Solar Eclipse Tanning Mousse?

Are your products Nut Free?

Product FAQ's

How do I refer a friend?

Referral Program Terms and Conditions

Refer a Friend

Our Story

Sustainability

We're so excited to share with you our NEW Referral Program, where you can start earning with every successful referral you make!

Here’s what we’re about - giving everyone a flawless, sun-free glow that’s good for the planet & your skin. We want everyone to feel good bronzing, which means that everyone’s welcome in our Lunaverse. Our journey started way back in 2015. After one

At Luna Bronze, sustainability is at the core of our values as we aim to develop skincare products that are good for the skin and our planet. We are dedicated to constantly improving our eco-friendly practices, which is why we have made conscious eff

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