My Discount Code is not working?Updated 9 months ago

If you're experiencing issues with a discount code not applying correctly, here are some troubleshooting steps to resolve the issue:

1. Check Validity: Ensure that the discount code is still valid and within its expiration date.

2. Code Accuracy: Double-check the code you've entered for any typos or extra spaces. Codes are case-sensitive, so ensure it matches exactly as provided.

3. Eligibility: Verify if the discount applies to the items in your cart. Some codes may be product-specific or have minimum purchase requirements.

4. Exclusions: Review any exclusions associated with the discount code. Certain products or categories may not qualify for discounts.

5. Usage Limit: Confirm that you are not trying to use more than 1 discount code at a time.  

If you've followed these steps and are still encountering issues, please contact our customer support team at [email protected]. Provide the discount code and any error messages you see, and we'll assist you promptly.