What is your Return Policy?Updated 11 days ago

We’re here to help if something’s not quite right. While we hope you’re glowing after using your Luna Bronze goodies, we totally get that things happen. Here's everything you need to know:

💭 Change of Mind?

If you’ve had a change of heart before opening or using your product, we’re happy to help. Just make sure:

• The product is unopened, unused, and in its original, re-sellable condition
• You return it within 30 days of receiving your order

Please note:

• We can’t accept returns for used or opened products, tanning accessories, or merchandise (unless faulty).
• Sale items are final sale and not eligible for return.
• Return shipping costs are at your own expense.
• We strongly recommend using a trackable service, as Luna Bronze isn’t liable for returns lost in transit.

Once your return is received and approved, we’ll refund the purchase price of the item(s) (minus shipping and handling fees).

🚚 Faulty, Damaged or Incorrect Item?

Oh no! If something’s arrived damaged, faulty, or not quite what you ordered, please get in touch with our team at [email protected] within 7 days of receiving your order.

Be sure to include:

• A detailed description of the issue
• Clear photos of the product and packaging (this is required)

If approved, we’ll offer:

• A free replacement, or
• A 110% store credit (yep - an extra 10% on us)

In most cases, we’ll provide a prepaid return label so you can send the item back. Once received, we’ll process your store credit or replacement.

✨ A Few Final Notes

• Only products purchased via lunabronzetanning.com are eligible for return through us. If you purchased from a retailer, please reach out to them directly.
• Always double-check your shipping address at checkout. Luna Bronze can’t take responsibility for orders sent to an incorrect address, and we won’t be able to refund or resend these orders.

If you’re unsure about anything, our team is just an email away. We’re always here to help you glow with confidence.