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What is your Return Policy?Updated 3 days ago

Here's our Return Policy:

You will be absolutely glowing after using our range of sunless tanners! However, if something isn’t right, LB is here to help and will do everything we can to correct the problem.

Luna Bronze will only process returns for the below reasons:

★ Change of mind

If prior to using or opening the product, you've had a change of mind about your order, we'll need to receive the product back to our fulfilment centre unopened and unused, in an original, re-sellable condition within 30 days of you receiving the item. Due to health and safety reasons, we cannot accept returns for any product that has been opened or used.

Once the product has been received at our fulfilment centre, our team will inspect the product and from there we will be able to process your return for a refund. In the event that the item is damaged, opened, and/or used upon receipt back at our warehouse we will reject the return and a refund will not be processed. 

Sale items can not be returned due to change of mind reasons and will not be considered for a refund. 

Please also note that any shipping costs to return your item back to our warehouse will be at your expense. Please also note that Luna Bronze is not liable for products lost in transit on their way back to our fulfilment centre so please ensure that you select a trackable service and consider insuring your return parcel.


★ Faulty/Damaged/Incorrect item

If the item you have received is faulty, damaged in transit, or not what you originally ordered please contact us with a detailed description of the product at fault. Please also snap a picture and provide this to our team when you contact us - this is a requirement. Please note that faulty, damaged, or incorrect items must be notified to our team within 7 days of receiving your order.

If your Luna Bronze product is defective or damaged or not what you originally ordered, we will either replace it free of charge or issue you with a store credit. Refunds will not be considered.

Where required, Luna Bronze will provide a postage paid shipping label for you to return the faulty, damaged or incorrect goods back to us. Once your return has been received at our warehouse, a refund or 110% store credit will be issued. 


★ Allergic Reaction

In the very rare instance that you experience an allergic reaction to a product please discontinue use immediately and if possible take a photo of the reaction and send it to our team when you notify them. 

Please note that allergy returns must be less than 20% used upon arrival back with us in order for your claim to be accepted. 

Responsibility

Returned items are your responsibility until they reach us, so make sure you package your parcel up securely to reduce the chance of damage on it's way back to us.

As the parcel remains your responsibility until it arrives safely at our warehouse, please ensure that you obtain proof of postage and a tracking number in case you need to contact us about your return.


PLEASE NOTE:

  • Due to health and safety reasons, unless in the case of allergy returns, we do not accept returns for products that have been used, opened, and that are not in their original, re-sellable condition.
  • Due to hygiene reasons - we DO NOT accept returns for tanning accessories, unless faulty.
  • Only products purchased from www.lunabronzetanning.com will be accepted for returns. If you wish to return a Luna Bronze product purchased from another retailer you’ll need to contact them directly.
  • It is VERY important that you check your mailing address prior to checking out. If a mistake is made, we may not be able to change this for you in time and our warehouse may have already dispatched your order. Luna Bronze takes no responsibility for incorrect mailing addresses entered at checkout and we will not refund orders that have been sent to an incorrect address.
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