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Luna Bronze Help Centre

To qualify for free standard shipping, the value of your physical products must meet the minimum spend after any discount code has been applied. Shipping fees, taxes and gift cards are not included in the free shipping calculation. Gift cards are treated as non-physical items, so their value does not count toward the total of shippable products in your cart. If your cart appears to be over the threshold but shipping is still being charged, please check the total of your physical products after discounts and before shipping and taxes. If your cart appears to be over the threshold but shipping is still being charged, please check the total of your physical products after discounts and before shipping and taxes. If you are still unsure, please contact our team and we&#x2019;ll be happy to help.

To qualify for free standard shipping, the value of your physical products must meet the minimum spend after any discount code has been applied.Shipping fees, taxes and gift cards are not included in the free shipping calculation. Gift cards are trea

Why am I still being charged for shipping after reaching the free shipping threshold?

Shipping & Handling

Welcome Offer Terms & Conditions

Skin Cancer Awareness Month - Donation Initiative

Promotion Terms and Conditions

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My item is on pre-order. What does that mean?

Which payment types do you accept?

Can I use a discount code?

Using Afterpay as my payment method

I made a mistake on my shipping address! Can I change it?

Can I use multiple discount codes at checkout?

HELP! My order is missing an Item?

Where can I see my store credit?

How do I apply my store credit to an order?

Forgot to add a Free Gift with Purchase to your order?

My product is damaged – what should I do?

I received an incorrect product – what should I do?

Can I purchase an eGift card?

How do I redeem an eGift card?

HELP! I've lost my eGift Card!

My eGift card balance is displaying the wrong amount!

eGift Cards

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My Account

Ordering

Why hasn’t my order shipped yet?

What is Shipping Protection?

How much is shipping?

How long does shipping take?

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My order was marked as delivered but I have not received it?

Can I change my delivery address?

Will I have to pay duties?

Can I pick up my order?

My parcel got returned to sender

AUSTRALIA 🇦🇺

How can I track my order?

NEW ZEALAND 🇳🇿

Shipping Updates Due to Canada Post Strike

CANADA 🇨🇦

Will I have to pay duties or tariffs?

UNITED STATES 🇺🇸

UNITED KINGDOM 🇬🇧

Do you ship anywhere else?

EVERYWHERE ELSE 🌎

What is your Return Policy?

Do you offer exchanges?

I've returned an item, have you received it?

What happens to my refund if my card is no longer in use?

Returns & Refunds

Bronze Squad Rewards — Frequently Asked Questions

Loyalty Program

How do I refer a friend?

Referral Program Terms and Conditions

How can I work with Luna Bronze?

Do you do paid partnerships?

Influencers, Affiliates and Content Creators

Are your products pregnancy/breastfeeding safe?

Will the tan come off onto sheets/clothing/towels?

Do your products work for sensitive skin?

Will this work with age spots or pigmentation?

Can you go swimming with fake tan on?

Do Luna Bronze products protect you from the sun?

Guide to using self tan for people of colour

Can I use hair removal cream with self tanner?

Where are Luna Bronze products made?

Why doesn't my face tan last as long?

Can I leave Luna Bronze on overnight?

Does fake tan work for people with vitiligo?

What sunscreen can I use to avoid stripping my fake tan?

How long do I leave Radiant on?

Do I need a Tanning Mitt to apply Radiant?

What’s the difference between our Radiant and Glow lotions?

Can I use the bronzing drops on my body as well as my face?

Are the Cosmic Bronzing Drops suitable for all skin types?

How long does the bronzed effect last after application?

Are the ingredients in the Cosmic Bronzing Drops cruelty-free and vegan?

What are the Cosmic Bronzing Drops?

Do Luna Bronze products have an expiry date?

When should I wash my Self Tanning Mitt?

Can I use a dryer to dry my Self Tanning Mitt?

How often should I wash my Self Tanning Mitt?

Can I use self tanner on Acne-prone skin?

Can I use self tanner if I have melasma?

What is the best self-tanner for fair/pale skin?

Does Luna Bronze test on animals?

Does Vitamin C affect self-tanner?

How do Shop Pay Instalments work?

What product do you recommend for my skin type?

How do I store my products?

My Discount Code is not working?

What is the best time to shave before applying self-tan?

Can I use Glow on my face?

I purchased on Amazon and need help?

Where can I get promo/discount codes?

Can I Swim After Self-Tanning?

Will My Tan Go Patchy During Exercise?

HELP! My product arrived frozen – what should I do?

Is your tan sweat-proof?

How will I know when a product will be back in stock?

Do you offer sample sizes?

Can I use the Self-Tan Back Applicator for the Glow Gradual Tanning Moisturiser?

HELP! My Face product is blotchy - What do I do?

Why isn’t my Glow 500ml Pump popping up?

Will it stain my palms?

Are You Listed on the EWG?

Why am I not seeing results with my Glow Gradual Tanning Moisturiser?

How do I apply the Self Tanning Jelly?

Got some Questions about our Jelly? See our FAQS here!

Oops - had a spill? Here's how to clean up your Jelly Immediately!

Self Tanning Jelly

How do I apply Instant Bronzing Cream?

Will it stain my clothes?

Can I use it on my face?

Instant Bronzing Cream

New LB Products

Do your products contain a fragrance?

Do your products contain gluten?

What is DHA?

Does Luna Bronze contain nut ingredients?

Are your products phthalate free?

Are your products PEG Free?

Do your products contain Caffeine?

Do your products contain a synthetic fragrance?

Why do you use Carrageenan?

Why do you use phenoxyethanol?

Is Illume Tanning Water caffeine free?

Ingredients

How do I apply the Solar Eclipse Tanning Mousse?

How do I remove my self tan?

How do I apply self tan?

How do I contour with fake tan?

How to apply fake freckles with self tanner?

How do I apply Radiant?

How do I wash my Self Tanning Mitt?

How to use the Luna Bronze Contour Blending Brush?

How to Prevent Dark Patches on Hands, Feet & Ankles

How To's

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Can Luna Bronze use my review or photo in marketing?

Why am I still being charged for shipping after reaching the free shipping threshold?Updated 31 minutes ago