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Luna Bronze Help Centre

Do not fret, your eGift Card is easily trackable in the Lunaverse.Just <a href="https://lunabronze-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact our team</a> and we can help you bring it back into orbit.

Do not fret, your eGift Card is easily trackable in the Lunaverse. Just contact our team and we can help you bring it back into orbit.

"HELP! I've lost my eGift Card!"

Ordering

eGift Cards

Welcome Offer Terms & Conditions

Promotion Terms and Conditions

Can I change or cancel my order?

Which payment types do you accept?

Can I use a discount code?

Using Afterpay as my payment method

I made a mistake on my shipping address! Can I change it?

Can I use multiple discount codes at checkout?

My item is on pre-order. What does that mean?

HELP! My order is missing an Item?

Where can I see my store credit?

How do I apply my store credit to an order?

Can I purchase an eGift card?

How do I redeem an eGift card?

My eGift card balance is displaying the wrong amount!

I'm having troubles logging into my account

How do I create an account?

How do I update the information on my account?

My Account

How much is shipping?

How long does shipping take?

How do I track my order?

My order was marked as delivered but I have not received it?

Can I change my delivery address?

Will I have to pay duties?

Can I pick up my order?

My parcel got returned to sender

What is Shipping Protection?

AUSTRALIA 🇦🇺

How can I track my order?

NEW ZEALAND 🇳🇿

Shipping Updates Due to Canada Post Strike

CANADA 🇨🇦

UNITED STATES 🇺🇸

UNITED KINGDOM 🇬🇧

Do you ship anywhere else?

EVERYWHERE ELSE 🌎

Shipping & Handling

What is your Return Policy?

Can I request a refund?

Can I request an exchange?

I've returned an item, have you received it?

How long should a refund take to reach me?

What happens to my refund if my card is no longer in use?

Returns & Refunds

How do I join the Loyalty Program?

How do I earn points?

How do I redeem points?

Where do I view my points balance?

What's the difference between being on your email list, and being apart of the Bronze Squad?

Do my previous purchases count?

Can I be rewarded for Luna Bronze purchases from other stores/retailers?

Do my points expire?

Can I combine my rewards voucher with other offers?

Loyalty Program

How do I refer a friend?

Referral Program Terms and Conditions

How can I work with Luna Bronze?

Do you do paid partnerships?

Influencers, Affiliates and Content Creators

Are your products pregnancy/breastfeeding safe?

Will the tan come off onto sheets/clothing/towels?

Do your products work for sensitive skin?

How will the tans work if I have sunspots or pigmentation?

Can you go swimming with fake tan on?

Do Luna Bronze products protect you from the sun?

Guide to using self tan for people of colour

Can I use hair removal cream with self tanner?

Where are Luna Bronze products made?

Why doesn't my face tan last as long?

Can I leave Luna Bronze on overnight?

Does fake tan work for people with vitiligo?

What sunscreen can I use to avoid stripping my fake tan?

What Ingredients are in Radiant?

How long do I leave Radiant on?

Do I need a Tanning Mitt to apply Radiant?

What’s the difference between our Radiant and Glow lotions?

Can I use the bronzing drops on my body as well as my face?

Are the Cosmic Bronzing Drops suitable for all skin types?

How long does the bronzed effect last after application?

Are the ingredients in the Cosmic Bronzing Drops cruelty-free and vegan?

What are the Cosmic Bronzing Drops?

Do Luna Bronze products have an expiry date?

When should I wash my Self Tanning Mitt?

Can I use a dryer to dry my Self Tanning Mitt?

How often should I wash my Self Tanning Mitt?

Can I use self tanner on Acne-prone skin?

Can I use self tanner if I have melasma?

What is the best self-tanner for fair/pale skin?

Does Luna Bronze test on animals?

Does Vitamin C affect self-tanner?

How do Shop Pay Instalments work?

What product do you recommend for my skin type?

How do I store my products?

My Discount Code is not working?

What is the best time to shave before applying self-tan?

Can I use Glow on my face?

I purchased on Amazon and need help?

Do your products contain a fragrance?

Do your products contain gluten?

What is DHA?

Are your products Nut Free?

Are your products phthalate free?

Are your products PEG Free?

Do your products contain Caffeine?

Do your products contain a synthetic fragrance?

Ingredients

How do I apply the Solar Eclipse Tanning Mousse?

How do I remove my self tan?

How do I apply self tan?

How do I contour with fake tan?

How to apply fake freckles with self tanner?

How do I apply Radiant?

How do I wash my Self Tanning Mitt?

How to use the Luna Bronze Contour Blending Brush?

Where can I get promo/discount codes?

How To's

How do I unsubscribe?

I forgot my password!

How do I change my email address on my profile?

I'm having trouble logging in!

Email & SMS Subscriptions

FAQ's

Our Story

Sustainability

"HELP! I've lost my eGift Card!"Updated 2 months ago