Due to system limitations (and because our fulfilment teams are so speedy!), we are unable to process order changes once your order has been placed. Provided your order has not yet been fulfilled, you may be able to cancel your order by heading to th

Due to system limitations (and because our fulfilment teams are so speedy!), we are unable to process order changes once your order has been placed.&#xA0;Provided your order has not yet been fulfilled, you may be able to cancel your order by heading to&#xA0;<a href="https://help.lunabronzetanning.com/en-US/ssp/login" rel="noopener noreferrer" target="_blank">the Self Service portal</a>&#xA0;and selecting Cancel.&#xA0;Please note that our team is based in Sydney, Australia so not all order cancellation requests can be processed in time.&#xA0;If your order has already been processed by our fulfillment team, we will be unable to cancel your order.&#xA0;Should you wish to return your parcel once received, you may lodge a return in the Self Service portal.&#xA0;

Can I change or cancel my order?

Our online store accepts payments by the following methods:.

Our online store accepts payments by the following methods:<ul><li>Visa &amp; Mastercard</li><li>American Express</li><li>PayPal</li><li>PayPal Pay In 4</li><li>Google Pay</li><li>ShopPay</li><li style="font-weight: bold;"><a href="https://help.lunabronzetanning.com/en-US/using-afterpay-as-my-payment-method-315633" rel="noopener noreferrer" target="_blank">Afterpay</a></li></ul>

Which payment types do you accept?

You sure can. If you’re the lucky holder of a mythical Luna Bronze discount code, make sure that you insert it at the checkout in order for the offer to be applied to your order. Please note that only one discount code can be applied to each order an

You sure can. If you&#x2019;re the lucky holder of a mythical Luna Bronze discount code, make sure that you insert it at the checkout in order for the offer to be applied to your order. Please note that only one discount code can be applied to each order and some product exclusions apply.If you forget to apply a discount code to your order, please contact&#xA0;our team&#xA0;with your code and we may be able to apply it for you.

Can I use a discount code?

Only selected promotional codes can be combined at checkout. If you are unsure, please don’t hesitate to contact us if you have any problems using discount codes.

Only selected promotional codes can be combined at checkout. If you are unsure, please don&#x2019;t hesitate to <a href="https://lunabronze-support.gorgias.help/en-US/contact" id="isPasted">contact us</a> if you have any problems using discount codes.&#xA0;

Can I use multiple discount codes at checkout?

If you created your Luna Bronze account prior to 23 March 2023, you will need to create a new account on our new website. You can register for your new account at the following link: https://lunabronzetanning.com/account/register

If you created your Luna Bronze account prior to 23 March 2023, you will need to create a new account on our new website.&#xA0;You can register for your new account at the following link: <a data-fr-linked="true" href="https://lunabronzetanning.com/account/register">https://lunabronzetanning.com/account/register</a>

I'm having troubles logging into my account

Got questions about using Afterpay as your payment method? Please head to Afterpay's website here for up to date information and FAQ. Please note that US and Canadian customers that select Afterpay as their payment method will be charged in our store

Got questions about using Afterpay as your payment method? Please head to <a href="https://help.afterpay.com/hc/en-au" rel="noopener noreferrer" target="_blank">Afterpay&apos;s website here</a> for up to date information and FAQ.Please note that US and Canadian customers that select Afterpay as their payment method will be charged in our store&apos;s local currency (AUD) at checkout. This will be automatically converted by Afterpay and displayed for you at checkout. No conversion fees apply.&#xA0;<a href="https://help.afterpay.com/hc/en-au/articles/360026033891-Can-I-use-Afterpay-to-order-from-another-country-" rel="noopener noreferrer" target="_blank">For more information, please refer to the Afterpay website here.</a>

Using Afterpay as my payment method

If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Aust

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have made an error, please contact our team immediately via the&#xA0;<a href="https://lunabronze-support.gorgias.help/en-US/contact" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Contact Us form</a> or by using the chat box on the bottom left-hand side of our site.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Australia&#xA0;AEST/AEDT), we may be able to intercept your order prior to being processed by our fulfilment team and update your address however&#xA0;this is not guaranteed.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information please see: <a href="http://If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Australia AEST/AEDT), we may be able to intercept your order prior to being processed by our fulfilment team and update your address however this is not guaranteed." rel="noopener noreferrer" target="_blank">Can I change my delivery address?</a>

I made a mistake on my shipping address! Can I change it?

What is Pre-Order?. When an item is available for pre-order, it means that it is not currently in stock but can be reserved in advance for future delivery. Pre-ordering allows you to secure the item before it becomes available to the general public.

<p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">What is Pre-Order?When an item is available for pre-order, it means that it is not currently in stock but can be reserved in advance for future delivery. Pre-ordering allows you to secure the item before it becomes available to the general public.No Split Shipments PolicyPlease note that we do not offer split shipments for pre-order items. If you wish to purchase other products along with your pre-ordered item, we encourage you to place separate orders for each.Flexibility on Dispatch DateWhile we aim to meet the dispatch date provided, circumstances beyond our control may arise, leading to potential delays. We appreciate your understanding in such instances. Rest assured, we will keep you informed of any changes to the dispatch schedule.Returning Pre-Order ItemsOnce the pre-ordered item has been dispatched and delivered to your specified address, you have the option to return it for a full refund within 30 days, in accordance with our returns policy. Please refer to our returns policy, linked <a href="https://help.lunabronzetanning.com/en-US/what-is-your-return-policy-199318">here</a>, for detailed information on the return process and any applicable conditions.&#xA0;Glow Gradual Tanning Moisturiser - Expected dispatch date&#xA0;We anticipate that our Glow Gradual Tanning Moisturiser will begin dispatching from Monday, 29th April 2024. However, please keep in mind that this date is an estimate and subject to change.<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; --tw-contain-size: ; --tw-contain-layout: ; --tw-contain-paint: ; --tw-contain-style: ; margin: 1.25em 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Should you have any further questions regarding pre-orders or your specific order, please don&apos;t hesitate to reach out to our customer support team. We&apos;re here to assist you.

My item is on pre-order. What does that mean?

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Our super friendly Customer Support team are available during Australian business hours.

Feel free to shoot our friendly team a message. We'll get back to you as soon as possible!

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