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Can I change or cancel my order?
Due to system limitations (and because our fulfilment teams are so speedy!), we are unable to process order changes once your order has been placed. Provided your order has not yet been fulfilled, you may be able to cancel your order by contacting ou
Which payment types do you accept?
Our online store accepts payments by the following methods:.
Can I use a discount code?
You sure can!. If you’re the lucky holder of a mythical Luna Bronze discount code, make sure that you insert it at the checkout in order for the offer to be applied to your order. Please note that only one discount code can be applied to each order a
Using Afterpay as my payment method
Got questions about using Afterpay as your payment method? Please head to Afterpay's website here for up to date information and FAQ. Please note that US and Canadian customers that select Afterpay as their payment method will be charged in our store
I made a mistake on my shipping address! Can I change it?
If you have made an error, please contact our team immediately via email at [email protected]. Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your or
Can I use multiple discount codes at checkout?
Only selected promotional codes can be combined at checkout. If you are unsure, please don’t hesitate to contact us at [email protected] if you have any problems using discount codes.
My item is on pre-order. What does that mean?
What is Pre-Order?. When an item is available for pre-order, it means that it is not currently in stock but can be reserved in advance for future delivery. Pre-ordering allows you to secure the item before it becomes available to the general public.
HELP! My order is missing an Item?
We are very sorry to hear about the missing item in your order!. To help us resolve this quickly, please send an image of the products you received, including the parcel, to our customer service team at [email protected]. They will assist you i
Where can I see my store credit?
Store credits at Luna Bronze are issued directly to your customer account for easy access and use. Here’s how you can view and utilise your store credit:.
How do I apply my store credit to an order?
Applying your store credit to an order with Luna Bronze is simple. Follow these steps to use your store credit for your next purchase:
Forgot to add a Free Gift with Purchase to your order?
If you’ve placed an order but forgot to add your Free Gift with Purchase, don’t worry! As long as your order hasn’t shipped yet, we can add the free gift to your order. Provided you are contacting us within our business hours (Monday - Friday 8am - 5
My product is damaged – what should I do?
We’re so sorry if your product arrived damaged or wasn’t what you expected. If you’ve received a faulty or damaged product we’re here to help!. Here’s what you need to do:.
I received an incorrect product – what should I do?
If you've received a product that’s not what you originally ordered, we’re here to make it right!. Here’s how you can resolve the issue:.