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Luna Bronze Help Centre logo

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eGift Cards
eGift Cards
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Can I change or cancel my order?

Due to system limitations (and because our fulfilment teams are so speedy!), we are unable to process order changes once your order has been placed. Provided your order has not yet been fulfilled, you may be able to cancel your order by heading to th

Which payment types do you accept?

Our online store accepts payments by the following methods:.

Can I use a discount code?

You sure can. If you’re the lucky holder of a mythical Luna Bronze discount code, make sure that you insert it at the checkout in order for the offer to be applied to your order. Please note that only one discount code can be applied to each order an

Can I use multiple discount codes at checkout?

Only selected promotional codes can be combined at checkout. If you are unsure, please don’t hesitate to contact us if you have any problems using discount codes.

I'm having troubles logging into my account

If you created your Luna Bronze account prior to 23 March 2023, you will need to create a new account on our new website. You can register for your new account at the following link:

Using Afterpay as my payment method

Got questions about using Afterpay as your payment method? Please head to Afterpay's website here for up to date information and FAQ. Please note that US and Canadian customers that select Afterpay as their payment method will be charged in our store

I made a mistake on my shipping address! Can I change it?

If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Aust

My item is on pre-order. What does that mean?

What is Pre-Order?. When an item is available for pre-order, it means that it is not currently in stock but can be reserved in advance for future delivery. Pre-ordering allows you to secure the item before it becomes available to the general public.