Not in a rush?. Want it fast?! 🚀. Spend A$150 or more and you’ll get free express shipping. Spend less than A$150? Express shipping is charged at a flat rate of A$12

Not in a rush?<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Spend A$85 or more and you&#x2019;ll get free standard shipping.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Spend less than A$85? Standard shipping is charged at a flat rate of A$9</li></ul>Want it fast?! &#x1F680;<ul><li dir="ltr" id="isPasted" style="text-decoration: none; color: rgb(0, 0, 0);">Spend A$150 or more and you&#x2019;ll get free express shipping.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Spend less than A$150? Express shipping is charged at a flat rate of A$12</li></ul>

How much is shipping?

Standard Delivery. Orders are dispatched from our Melbourne warehouse between business hours Monday - Friday and are sent via Australia Post with an estimated delivery timeframe of 2-5 business days depending on your delivery location. Express Delive

Standard DeliveryOrders are dispatched from our Melbourne warehouse between business hours Monday - Friday and are sent via Australia Post with an estimated delivery timeframe of 2-5 business days depending on your delivery location.&#xA0;Express DeliveryExpress orders are dispatched from our Melbourne warehouse between business hours Monday - Friday and are sent via Australia Post with an estimated delivery time frame of 1-3 business days depending on your delivery location.&#xA0;For up-to-date Australian delivery estimates, please check the Australia Post website linked <a href="https://auspost.com.au/service-updates/domestic-delivery-times" rel="noopener noreferrer" target="_blank">here</a>. <hr>Please note that the timeframe estimates provided above for delivery are estimates only and Luna Bronze does not have any control over the delivery schedule once your order has been dispatched. For up to date accurate shipping time frames, please refer to the local carriers&apos; website in your area. &#xA0;

How long does shipping take?

For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively you can input your tracking number in the Australia Post website linked here. Where is my order (WISMO)?. How do I get m

For the simplest way to track your order, you can click <a href="https://lunabronzetanning.com/pages/parcel-tracking" rel="noopener noreferrer" target="_blank">here</a> to track your parcels progress through our website &#x1F69A;. Alternatively you can input&#xA0;your tracking number in the Australia Post website linked <a href="https://auspost.com.au/mypost/track/#/search" rel="noopener noreferrer" target="_blank">here</a>.Where is my order (WISMO)?How do I get my tracking number?Why can&apos;t I track my order?

How do I track my order?

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do:.

We&apos;re really sorry to hear that you haven&apos;t received your order even though it has been scanned as delivered. We understand how frustrating this can be!Here&#x2019;s what you can do:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check Around Your Property: Look thoroughly around your postal address, including any hidden or safe areas where the delivery service might have left your parcel.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Ask Around: Check with family, friends, or neighbours to see if they have accepted the parcel on your behalf.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact the Delivery Service: Reach out to the delivery service directly to inquire if they have any additional information about your parcel&apos;s delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact Us: If you still can&apos;t locate your parcel after following the above steps, please reach out to our customer service team. We will be happy to lodge an investigation to help find your parcel.</li></ol>

My order was marked as delivered but I have not received it?

If you have made an error, please contact our team immediately via email at hello@lunabronze.com.au. Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your or

If you have made an error, please contact our team immediately via email at&#xA0;hello@lunabronze.com.au.Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your order prior to being processed by our fulfilment team and update your address however&#xA0;this is not guaranteed.We pride ourselves on our quick turnaround time, so we are unable to guarantee that all address change requests will be able to be actioned.Please note that if you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, we will not be held liable and we will not refund or resend your order unless in the event your parcel is returned to our fulfilment facility.&#xA0;Should your parcel be returned to us, our team will contact you to arrange for your parcel to be shipped to your nominated address. Any subsequent re-ships will attract a handling fee of $10.

Can I change my delivery address?

Australian orders are shipped domestically from our Melbourne warehouse and will not incur duties.

Australian orders are shipped domestically from our Melbourne warehouse and will not incur duties.

Will I have to pay duties?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

Unfortunately, we&#x2019;re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

Can I pick up my order?

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we&#xA0;will not be held liable and we will not refund or resend your order unless your parcel is returned to our warehouse.If your parcel is returned to us due to an incorrect address, our Customer Support team will contact you to arrange for your parcel to be shipped to the correct address, however please note that this may incur a handling fee of $10. This is to cover the costs of shipping and for our warehouse team to sort and repack your parcel.Please note that we are unable to reship returned parcels until they have been physically received at our warehouse.

My parcel got returned to sender

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit. To include Shipping Protection, simply select the option in your cart before completing you

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit.To include Shipping Protection, simply select the option in your cart before completing your purchase.Coverage starts as soon as you check out and remains in place until your order is delivered to the provided address. This service ensures peace of mind, allowing you to shop confidently knowing your purchase is protected from potential delivery issues.In the event of a claim, please contact us directly. We require up to 72 business hours to investigate the issue. If it cannot be resolved within this timeframe, we will reship your order in full at no additional cost.

What is Shipping Protection?

Our friendly customer service team is available Monday to Friday, during Australian Business Hours 8am-5pm AEDT.

Feel free to shoot our friendly team a message. Our friendly customer service team are currently away on a break but a team member will get in touch with you ASAP.

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