Not in a rush?. Want it fast?! 🚀. Spend A$150 or more and you’ll get free express shipping. Spend less than A$150? Express shipping is charged at a flat rate of A$12. Your shipping options and total are shown at checkout before you complete your pur

Not in a rush?<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Spend A$85 or more and you&#x2019;ll get free standard shipping.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Spend less than A$85? Standard shipping is charged at a flat rate of A$9</li></ul>Want it fast?! &#x1F680;<ul><li dir="ltr" id="isPasted" style="text-decoration: none; color: rgb(0, 0, 0);">Spend A$150 or more&#xA0;and you&#x2019;ll get free express shipping.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Spend less than A$150? Express shipping is charged at a flat rate of A$12</li></ul> Your shipping options and total are shown at checkout before you complete your purchase.

How much is shipping?

Standard Delivery. Orders are dispatched from our Melbourne warehouse between business hours Monday - Friday and are sent via Australia Post with an estimated delivery timeframe of 2-5 business days depending on your delivery location. Express Delive

Standard DeliveryOrders are dispatched from our Melbourne warehouse between business hours Monday - Friday and are sent via Australia Post with an estimated delivery timeframe of 2-5 business days depending on your delivery location.&#xA0;Express DeliveryExpress orders are dispatched from our Melbourne warehouse between business hours Monday - Friday and are sent via Australia Post with an estimated delivery time frame of 1-3 business days depending on your delivery location.&#xA0;For up-to-date Australian delivery estimates, please check the Australia Post website linked <a href="https://auspost.com.au/service-updates/domestic-delivery-times" rel="noopener noreferrer" target="_blank">here</a>. Please note: Our team aims to dispatch all orders within 1 business day (excluding holidays). During busy periods, this may extend to up to 7 business days due to increased demand. We appreciate your patience and promise we&#x2019;re working hard to get your glow to you ASAP! &#x263E;<hr>Please note that the timeframe estimates provided above for delivery are estimates only and Luna Bronze does not have any control over the delivery schedule once your order has been dispatched. For up to date accurate shipping time frames, please refer to the local carriers&apos; website in your area. &#xA0;

How long does shipping take?

For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively you can input your tracking number in the Australia Post website linked here.Please note tracking information may take t

For the simplest way to track your order, you can click <a href="https://lunabronze.com.au/apps/track123" rel="noopener noreferrer" target="_blank">here</a> to track your parcels progress through our website &#x1F69A;. Alternatively you can input&#xA0;your tracking number in the Australia Post website linked <a href="https://auspost.com.au/mypost/track/#/search" rel="noopener noreferrer" target="_blank">here</a>.Please note tracking information may take time to update after you receive your tracking number. Please note: Our team aims to dispatch all orders within 1 business day. During busy periods, this may extend to up to 7 business days due to increased demand. We appreciate your patience and promise we&#x2019;re working hard to get your glow to you ASAP! &#x263E; Where is my order (WISMO)?How do I get my tracking number?Why can&apos;t I track my order?

How do I track my order?

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do:

We&apos;re really sorry to hear that you haven&apos;t received your order even though it has been scanned as delivered. We understand how frustrating this can be!Here&#x2019;s what you can do:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check Around Your Property: Look thoroughly around your postal address, including any hidden or safe areas where the delivery service might have left your parcel.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Ask Around: Check with family, friends, or neighbours to see if they have accepted the parcel on your behalf.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact the Delivery Service: Reach out to the delivery service directly to inquire if they have any additional information about your parcel&apos;s delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact Us: If you still can&apos;t locate your parcel after following the above steps, please reach out to our customer service team. We will be happy to lodge an investigation to help find your parcel.</li></ol>

My order was marked as delivered but I have not received it?

If you have made an error, please contact our team immediately via email at hello@lunabronze.com.au. Provided you are contacting us within our business hours (Monday - Friday 8:30am - 5:30pm PST), we MAY be able to intercept your order prior to being

If you have made an error, please contact our team immediately via email at&#xA0;hello@lunabronze.com.au.Provided you are contacting us within our business hours (Monday - Friday 8:30am - 5:30pm PST), we MAY be able to intercept your order prior to being processed by our fulfilment team and update your address however&#xA0;this is not guaranteed.We pride ourselves on our quick turnaround time, so we are unable to guarantee that all address change requests will be able to be actioned.Please note that if you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, we will not be held liable and we will not refund or resend your order unless in the event your parcel is returned to our fulfilment facility.&#xA0;Should your parcel be returned to us, our team will contact you to arrange for your parcel to be shipped to your nominated address. Any subsequent re-ships will attract a handling fee of $10.

Can I change my delivery address?

Australian orders are shipped domestically from our Melbourne warehouse and will not incur duties. International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be sho

Australian orders are shipped domestically from our Melbourne warehouse and will not incur duties.International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Will I have to pay duties?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

Unfortunately, we&#x2019;re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

Can I pick up my order?

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we&#xA0;will not be held liable and we will not refund or resend your order unless your parcel is returned to our warehouse.If your parcel is returned to us due to an incorrect address, our Customer Support team will contact you to arrange for your parcel to be shipped to the correct address, however please note that this may incur a handling fee of $10. This is to cover the costs of shipping and for our warehouse team to sort and repack your parcel.Please note that we are unable to reship returned parcels until they have been physically received at our warehouse.

My parcel got returned to sender

Our friendly customer service team is here for you during the following hours:

Feel free to shoot our friendly team a message. Our friendly customer service team are currently away on a break but a team member will get in touch with you ASAP.

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EVERYWHERE ELSE 🌎

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Are your products pregnancy/breastfeeding safe?

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Do Luna Bronze products protect you from the sun?

Guide to using self tan for people of colour

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Does fake tan work for people with vitiligo?

What sunscreen can I use to avoid stripping my fake tan?

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Can I use the bronzing drops on my body as well as my face?

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How long does the bronzed effect last after application?

Are the ingredients in the Cosmic Bronzing Drops cruelty-free and vegan?

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Do Luna Bronze products have an expiry date?

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How often should I wash my Self Tanning Mitt?

Can I use self tanner on Acne-prone skin?

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What is the best self-tanner for fair/pale skin?

Does Luna Bronze test on animals?

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Will My Tan Go Patchy During Exercise?

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How will I know when a product will be back in stock?

Do you offer sample sizes?

Can I use the Self-Tan Back Applicator for the Glow Gradual Tanning Moisturiser?