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Can I request a refund?Updated 3 months ago

We will only process returns for the below reasons: 

Return ReasonRequirementsNotice Period
Change of mindItem must be unused, unopened and undamaged. Excludes sale items. Within 30 days of delivery
Faulty/Damaged/Incorrect itemPhoto or video of the reported issue must be provided to Luna Bronze within 7 days of delivery.Within 7 days of delivery


For more information, please refer to our Returns Policy here

If your return is approved by Luna Bronze, you can choose to receive either a refund (excluding shipping costs) or a 110% store credit.

To initiate a return, please email our customer service team at [email protected] with your order number and reason for returning.


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