Can I request a refund?Updated 9 months ago
We will only process returns for the below reasons:
| Return Reason | Requirements | Notice Period |
| Change of mind | Item must be unused, unopened and undamaged. Excludes sale items. | Within 30 days of delivery |
| Faulty/Damaged/Incorrect item | Photo or video of the reported issue must be provided to Luna Bronze within 7 days of delivery. | Within 7 days of delivery |
For more information, please refer to our Returns Policy here.
If your return is approved by Luna Bronze, you can choose to receive either a refund (excluding shipping costs) or a 110% store credit.
To initiate a return, please email our customer service team at [email protected] with your order number and reason for returning.