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Can I request a refund?Updated 9 months ago

We will only process returns for the below reasons: 

Return ReasonRequirementsNotice Period
Change of mindItem must be unused, unopened and undamaged. Excludes sale items. Within 30 days of delivery
Faulty/Damaged/Incorrect itemPhoto of the reported issue must be provided to Luna Bronze within 7 days of delivery.Within 7 days of delivery
Allergic reaction
Within 30 days of delivery

For more information, please refer to our Returns Policy here

If your return is approved by Luna Bronze, you can choose to receive either a refund (excluding shipping costs) or a 110% store credit.

To initiate a return, head to the Self Service portal and input your email address and order number. From there you will be able to request a Return by selecting ‘Return’ and locating your order number. If you experience any problems or need any assistance, please head to the Contact form or chat with our team using the chat box in the bottom left-hand corner of our website. 

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