Can I request a refund?Updated 4 days ago
We accept returns for the following reasons:
Return Reason | Requirements | Notice Period |
---|---|---|
Change of Mind | Item must be unused, unopened, undamaged. Excludes sale items. | Within 30 days of delivery |
Faulty, Damaged or Incorrect | Photo or video of the issue must be provided to Luna Bronze | Within 7 days of delivery |
đ For full details, view our Returns Policy.
What Happens If My Return Is Approved?
Youâll have the option of:
- A refund (excluding shipping costs), or
- A 110% store credit to use on your next Luna Bronze order
How Do I Start a Return?
Email us at [email protected]Â with:
- Your order number
- Your reason for return
- Any required images or videos (for damaged/faulty items)
Our team will get back to you as soon as possible.