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Can I request a refund?Updated 4 days ago

We accept returns for the following reasons:

Return ReasonRequirementsNotice Period
Change of MindItem must be unused, unopened, undamaged. Excludes sale items.Within 30 days of delivery
Faulty, Damaged or IncorrectPhoto or video of the issue must be provided to Luna BronzeWithin 7 days of delivery

📌 For full details, view our Returns Policy.

What Happens If My Return Is Approved?

You’ll have the option of:

  • A refund (excluding shipping costs), or
  • A 110% store credit to use on your next Luna Bronze order

How Do I Start a Return?

Email us at [email protected] with:

  • Your order number
  • Your reason for return
  • Any required images or videos (for damaged/faulty items)

Our team will get back to you as soon as possible.


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