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Luna Bronze Help Centre

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have made an error, please contact our team immediately via the&#xA0;<a href="https://lunabronze-support.gorgias.help/en-US/contact" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Contact Us form</a> or by using the chat box on the bottom left-hand side of our site.&#xA0;<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Australia&#xA0;AEST/AEDT), we may be able to intercept your order prior to being processed by our fulfilment team and update your address however&#xA0;this is not guaranteed.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information please see: <a href="http://If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Australia AEST/AEDT), we may be able to intercept your order prior to being processed by our fulfilment team and update your address however this is not guaranteed." rel="noopener noreferrer" target="_blank">Can I change my delivery address?</a>

If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Aust

I made a mistake on my shipping address! Can I change it?

Ordering

Can I change or cancel my order?

Which payment types do you accept?

Can I use a discount code?

Can I use multiple discount codes at checkout?

I'm having troubles logging into my account

Using Afterpay as my payment method

My item is on pre-order. What does that mean?

Can I purchase an eGift card?

How do I redeem an eGift card?

"HELP! I've lost my eGift Card!"

My eGift card balance is displaying the wrong amount!

eGift Cards

How much is shipping?

How long does shipping take?

How do I track my order?

Can I change my delivery address?

Will I have to pay duties?

Can I pick up my order?

My parcel got returned to sender

AUSTRALIA 🇦🇺

How can I track my order?

NEW ZEALAND 🇳🇿

UNITED STATES 🇺🇸

CANADA 🇨🇦

Do you ship anywhere else?

EVERYWHERE ELSE 🌎

Shipping & Handling

How do I join the Loyalty Program?

How do I earn points?

How do I redeem points?

Where do I view my points balance?

What's the difference between being on your email list, and being apart of the Bronze Squad?

Do my previous purchases count?

Can I be rewarded for Luna Bronze purchases from other stores/retailers?

Do my points expire?

Can I combine my rewards voucher with other offers?

Loyalty Program

How can I work with Luna Bronze?

I'm a content creator, how can I create for Luna Bronze?

Do you do paid partnerships?

Influencers, Affiliates and Content Creators

What is your Return Policy?

Can I request a refund?

Can I request an exchange?

I've returned an item, have you received it?

How long should a refund take to reach me?

What happens to my refund if my card is no longer in use?

Returns & Refunds

Are your products pregnancy/breastfeeding safe?

Will the tan come off onto sheets/clothing/towels?

Do your products work for sensitive skin?

How will the tans work if I have sunspots or pigmentation?

Can you go swimming with fake tan on?

Do Luna Bronze products protect you from the sun?

Guide to using self tan for people of colour

Can I use hair removal cream with self tanner?

Where are Luna Bronze products made?

Why doesn't my face tan last as long?

Can I leave Luna Bronze on overnight?

Does fake tan work for people with vitiligo?

What sunscreen can I use to avoid stripping my fake tan?

What Ingredients are in Radiant?

How long do I leave Radiant on?

Do I need a Tanning Mitt to apply Radiant?

What’s the difference between our Radiant and Glow lotions?

Can I use the bronzing drops on my body as well as my face?

Are the Cosmic Bronzing Drops suitable for all skin types?

How long does the bronzed effect last after application?

Are the ingredients in the Cosmic Bronzing Drops cruelty-free and vegan?

What are the Cosmic Bronzing Drops?

Do Luna Bronze products have an expiry date?

When should I wash my Self Tanning Mitt?

Can I use a dryer to dry my Self Tanning Mitt?

How often should I wash my Self Tanning Mitt?

Can I use self tanner on Acne-prone skin?

Can I use self tanner if I have melasma?

What is the best self-tanner for fair/pale skin?

Do your products contain a fragrance?

Do your products contain gluten?

What is DHA?

Are your products Nut Free?

Are your products phthalate free?

Ingredients

How do I apply the Solar Eclipse Tanning Mousse?

How do I remove my self tan?

How do I apply self tan?

How do I contour with fake tan?

How to apply fake freckles with self tanner?

How do I apply Radiant?

How do I wash my Self Tanning Mitt?

How to use the Luna Bronze Contour Blending Brush?

How To's

Product FAQ's

Welcome Offer Terms & Conditions

Promotion Terms and Conditions

How do I refer a friend?

Referral Program Terms and Conditions

Refer a Friend

Our Story

Sustainability

I made a mistake on my shipping address! Can I change it?Updated 7 months ago