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My order was marked as delivered but I have not received it?Updated a month ago

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!

Here’s what you can do:

  1. Check Around Your Property: Look thoroughly around your postal address, including any hidden or safe areas where the delivery service might have left your parcel.
  2. Ask Around: Check with family, friends, or neighbours to see if they have accepted the parcel on your behalf.
  3. Contact the Delivery Service: Reach out to the delivery service directly to inquire if they have any additional information about your parcel's delivery.
  4. Contact Us: If you still can't locate your parcel after following the above steps, please reach out to our customer service team. We will be happy to lodge an investigation to help find your parcel.
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