CANADA 🇨🇦

Shipping to Canada? Here’s everything you need to know...

Shipping Updates Due to Canada Post Strike

Canada Post has received strike notices from CUPW, indicating that the union intends to begin strike activity as of Friday, May 23 at 12:00 am local time, unless the parties reach agreements before then. Our operations continue as usual at this time.

How much is shipping?

Please note orders placed with 1 or 2 day shipping options will be shipped on the same business day or the next business day, depending on what time of day your order is placed*. Orders that are placed on a weekend or Canadian federal holiday with 1

How long does shipping take?

Orders are dispatched from our Toronto warehouse during business hours, Monday - Friday, with an estimated delivery time frame of 1-10 business days for standard delivery, depending on your delivery location. Please note that most standard parcels ha

How can I track my order?

Your order will be sent from our Toronto warehouse via Canada Post, UPS or Uni Uni. For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively, you can input your tracking number

Can I change my delivery address?

If you have made an error, please contact our team immediately via email at [email protected]. Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your or

Will I have to pay duties?

Good news, Canadian glow-getters - you won’t have to worry about duties on your Luna Bronze order! 💜. All Canadian orders are shipped domestically from our Toronto warehouse, which means no surprise customs fees at your door. Just fast, fuss-free de

Can I pick up my order?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

My parcel got returned to sender

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

My order was marked as delivered but I have not received it?

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do:

What is Shipping Protection?

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit. To include Shipping Protection, simply select the option in your cart before completing you