How much is shipping?
Spend NZ$100 or more and youāll get free standard shipping.Spend less than NZ$100? Standard shipping is charged at a flat rate of NZ$10
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NEW ZEALAND š³šæ
Shipping to New Zealand? Hereās everything you need to knowā¦
How long does shipping take?
Orders are dispatched from our Melbourne warehouse and are sent via Australia Post with an estimated delivery time frame of 7-10 business days. For up-to-date Australia Post delivery estimates, please check the Australia Post website linked here. Ple
How can I track my order?
Your order will be sent from our Melbourne, Australia warehouse via Australia Post and then will be handed over to NZ Post once received in New Zealand. For the simplest way to track your order, you can click here to track your parcels progress throu
Can I change my delivery address?
If you have made an error, please contact our team immediately via email atĀ [email protected]. Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your or
Will I have to pay duties?
Luna Bronze is not responsible for any duties or taxes incurred once your order arrives in the country of delivery. All importing taxes are the responsibility of the customer and will not be refunded by Luna Bronze. If you are unsure about the import
Can I pick up my order?
Unfortunately, weāre unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.
My parcel got returned to sender
If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, weĀ will not be
My order was marked as delivered but I have not received it?
We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Hereās what you can do:
What is Shipping Protection?
Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit. To include Shipping Protection, simply select the option in your cart before completing you