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Luna Bronze Help Centre logo

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Shipping to New Zealand? Here’s everything you need to know…

How much is shipping?

As our orders are dispatched from our Melbourne, Australia warehouse, shipping costs to NZ are as follows:Spend NZ$100 or more and you’ll get free standard shipping.Shipping to NZ is charged at a flat rate of NZ$10.

How long does shipping take?

Orders are dispatched from our Melbourne warehouse and are sent via Australia Post with an estimated delivery time frame of 7-10 business days. For up-to-date Australia Post delivery estimates, please check the Australia Post website linked here. Ple

How can I track my order?

Your order will be sent from our Melbourne, Australia warehouse via Australia Post and then will be handed over to NZ Post once received in New Zealand. For the simplest way to track your order, you can click here to track your parcels progress throu

Can I change my delivery address?

If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Aust

Will I have to pay duties?

Luna Bronze is not responsible for any duties or taxes incurred once your order arrives in the country of delivery. All importing taxes are the responsibility of the customer and will not be refunded by Luna Bronze. If you are unsure about the import

Can I pick up my order?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

My parcel got returned to sender

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

My order was marked as delivered but I have not received it?

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do: