What is your Return Policy?
Luna Bronze Returns Policy
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Returns & Refunds
Do you offer exchanges?
Unfortunately, we’re unable to offer exchanges. If you’d wish to process a return, please contact our Customer Service Team and provide your order number. You can read our full Returns Policy here.
I've returned an item, have you received it?
How long does a return take?. It can take 3-5 business days for your return to be processed once it has been received at our warehouse. Once it has, we'll drop you an email to confirm we've received your returned parcel and the details of your refund
What happens to my refund if my card is no longer in use?
Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issue