What is your Return Policy?
Luna Bronze Returns Policy
Luna Bronze Returns Policy
We will only process returns for the below reasons:. For more information, please refer to our Returns Policy here. If your return is approved by Luna Bronze, you can choose to receive either a refund (excluding shipping costs) or a 110% store credit
Unfortunately, we’re unable to offer exchanges. If you’d wish to process a return, please contact our Customer Service Team and provide your order number. You can read our full Returns Policy here.
It can take 3-5 business days for your return to be processed once it has been received at our warehouse. Once it has, we'll drop you an email to confirm we've received your returned parcel and the details of your refund or store credit. Please make
Once a refund has been processed you should receive a refund notification via email. Funds can take up to 5 business days to reach your account after the refund has been processed. Refunds will only be processed back to the original payment method us
Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issue