Luna Bronze Help Centre logo
Luna Bronze Help Centre logo

All articles

Returns & Refunds

What is your Return Policy?

Luna Bronze Returns Policy

Can I request a refund?

We will only process returns for the below reasons:. For more information, please refer to our Returns Policy here. If your return is approved by Luna Bronze, you can choose to receive either a refund (excluding shipping costs) or a 110% store credit

Can I request an exchange?

Unfortunately, we’re unable to offer exchanges. If you’d wish to process a return, please contact our Customer Service Team and provide your order number. You can read our full Returns Policy here.

I've returned an item, have you received it?

It can take up to 14 business days for your return to be processed and once it has we'll drop you an email to confirm we've received your returned parcel and the details of your refund or store credit. Please make sure you allow the full timeframe of

How long should a refund take to reach me?

Once a refund has been processed you should receive a refund notification via email. Funds can take up to 5 business days to reach your account after the refund has been processed. Refunds will only be processed back to the original payment method us

What happens to my refund if my card is no longer in use?

Your refund will still go back onto the card used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card. If you have any issue