Luna Bronze Help Centre logo
Luna Bronze Help Centre logo

All articles


Shipping to the USA? Here’s everything you need to know…

How much is shipping?

Please note orders placed with 1 or 2 day shipping options will be shipped on the same business day or the next business day, depending on what time of day your order is placed*. Orders that are placed on a weekend or US federal holiday with 1 or 2 d

How long does shipping take?

Orders are shipped from our US warehouse during business hours, Monday - Friday, and are sent via USPS First Class Package Service or DHL with an estimated delivery time frame of 1-5 business days. Orders shipped with our expedited 1 & 2 day shipping

How can I track my order?

For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively, you can input your tracking number in the USPS site linked here or the DHL site linked here. Where is my order (WISMO)?

Can I change my delivery address?

If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Aust

Will I have to pay duties?

US orders are shipped domestically from our Los Angeles warehouse and will not incur duties.

Can I pick up my order?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

My parcel got returned to sender

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

My order was marked as delivered but I have not received it?

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do: