At Luna Bronze, our fulfilment team works hard to get your glow on the move as quickly as possible. We AIM to dispatch all orders within 1 business day, because we know you're excited to glow!. However, during periods of increased demand (like major

At Luna Bronze, our fulfilment team works hard to get your glow on the move as quickly as possible. We AIM to dispatch all orders within 1 business day, because we know you&apos;re excited to glow!However, during periods of increased demand (like major sales, product launches, or viral moments), dispatch times may extend slightly. In these rare cases, it can take up to 7 business days for your order to leave our warehouse.We know delays aren&#x2019;t ideal, and we&#x2019;re always doing our best to get your bronzed beauties to you as fast as we can. You&#x2019;ll receive a shipping confirmation with tracking details as soon as your order is on its way.If it&#x2019;s been more than 7 business days and you haven&#x2019;t received an update, feel free to&#xA0;<a href="https://help.lunabronzetanning.com/en-US/contact">Contact Us</a> and our team will be happy to help.Thanks for your patience - and for being part of the Lunaverse!

Why hasn’t my order shipped yet?

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit. To include Shipping Protection, simply select the option in your cart before completing you

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit.To include Shipping Protection, simply select the option in your cart before completing your purchase.Coverage starts as soon as you check out and remains in place until your order is delivered to the provided address. This service ensures peace of mind, allowing you to shop confidently knowing your purchase is protected from potential delivery issues.In the event of a claim, please contact us directly. We require up to 72 business hours to investigate the issue. If it cannot be resolved within this timeframe, we will reship your order in full at no additional cost.

What is Shipping Protection?

To qualify for free standard shipping, the value of your physical products must meet the minimum spend after any discount code has been applied.Shipping fees, taxes and gift cards are not included in the free shipping calculation. Gift cards are trea

To qualify for free standard shipping, the value of your physical products must meet the minimum spend after any discount code has been applied. Shipping fees, taxes and gift cards are not included in the free shipping calculation. Gift cards are treated as non-physical items, so their value does not count toward the total of shippable products in your cart. If your cart appears to be over the threshold but shipping is still being charged, please check the total of your physical products after discounts and before shipping and taxes. If your cart appears to be over the threshold but shipping is still being charged, please check the total of your physical products after discounts and before shipping and taxes. If you are still unsure, please contact our team and we&#x2019;ll be happy to help.

Why am I still being charged for shipping after reaching the free shipping threshold?

Shipping to Australia, mate? Here’s everything you need to know…

AUSTRALIA 🇦🇺

Shipping to New Zealand? Here’s everything you need to know…

NEW ZEALAND 🇳🇿

Shipping to the rest of the world? Here’s everything you need to know…

EVERYWHERE ELSE 🌎

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Feel free to shoot our friendly team a message. Our friendly customer service team are currently away on a break but a team member will get in touch with you ASAP.

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