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Shipping & Handling

How much is shipping?

US 🇺🇸, CA 🇨🇦 & AU 🇦🇺 - FREE standard shipping on all orders $85+ NZ 🇳🇿 - FREE standard shipping on all orders $100+

How long does shipping take?

Shipping times vary depending on your location, where we are shipping from and which shipping service has been selected. Please click here to learn more about our shipping times for your area.

How do I track my order?

To track your order, simply head to our Self Service Portal, or input your tracking number into the relevant carrier website as provided in this article.

Can I change my delivery address?

If you have made an error, please contact us immediately. Please note that due to time zones, and our quick fulfilment turnaround time, we are unable to guarantee that all address change requests will be able to be actioned.

Will I have to pay duties?

All importing taxes are the responsibility of the customer. If you are unsure about the importing tax threshold in your country, please visit the relevant postal system website in your country for further information.

Can I pick up my order?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

My parcel got returned to sender

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be