Standard Shipping<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Standard shipping is available to ship to the UK</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Weight based rates are available at checkout.</li></ul> <hr>Please note:&#xA0;<ul><li style="font-size: 14px; color: rgb(0, 0, 0);">Duties - all Australian made products will be exempt from duties. Some of our products are made in non A-UKFTA countries and may incur additional duties or taxes at the border. This is the responsibility of the purchaser and Luna Bronze will not be responsible for the payment or clearance of these items.</li></ul><ul id="isPasted"><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 14px;">Duties - all orders to the UK are shipped DDU (Delivery Duties Unpaid). The buyer acts as the consignee. This is the official &#x201C;receiver&#x201D; of the goods in the UK. The consignee is responsible for making sure that the imported items are legally checked in at the UK border and any applicable duties or taxes needed for clearance are paid.</li></ul>

How much is shipping?

Orders are shipped from our US based warehouse in California during US business hours, Monday - Friday, and will ship same or next business day*. Orders will be sent via DHL eCommerce with an estimated delivery time frame of 5-10 business days. *Orde

Orders are shipped from our US based warehouse in California during US business hours, Monday - Friday, and will ship same or next business day*. Orders will be sent via DHL eCommerce with an estimated delivery time frame of 5-10 business days.&#xA0;*Orders that are placed on a weekend or US federal holiday will ship on the next possible business day.&#xA0;All orders placed before 2pm will be shipped the same day.<hr>Please note that the timeframe estimates provided above for delivery are estimates only and Luna Bronze does not have any control over the delivery schedule once your order has been dispatched. For up to date accurate shipping time frames, please refer to the local carriers&apos; website in your area. &#xA0;

How long does shipping take?

All our Australian made products will be exempt from duties. Some of products are made in non A-UKFTA countries and may incur additional duties or taxes at the border. This is the responsibility of the purchaser and Luna Bronze will not be responsibl

All our Australian made products will be exempt from duties. Some of products are made in non A-UKFTA countries and may incur additional duties or taxes at the border. This is the responsibility of the purchaser and Luna Bronze will not be responsible for the payment or clearance of these items.All orders to the UK are shipped DDU (Delivery Duties Unpaid). The buyer acts as the consignee. This is the official &#x201C;receiver&#x201D; of the goods in the UK. The consignee is responsible for making sure that the imported items are legally checked in at the UK border and any applicable duties or taxes needed for clearance are paid.

Will I have to pay duties?

For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively, you can input your tracking number in the DHL site linked here. Where is my order (WISMO)?. How do I get my tracking nu

For the simplest way to track your order, you can click <a href="https://lunabronzetanning.com/pages/parcel-tracking" id="isPasted" rel="noopener noreferrer" target="_blank">here</a> to track your parcels progress through our website &#x1F69A;. Alternatively, you can input your tracking number in the DHL site linked&#xA0;<a href="https://www.dhl.com/us-en/home.html">here</a>.Where is my order (WISMO)?How do I get my tracking number?Why can&apos;t I track my order?

How can I track my order?

If you have made an error, please contact our team immediately via email at hello@lunabronze.com.au. Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your or

If you have made an error, please contact our team immediately via email at&#xA0;hello@lunabronze.com.au.Provided you are contacting us within our business hours (Monday - Friday 8am - 5pm Sydney, Australia AEST/AEDT), we MAY be able to intercept your order prior to being processed by our fulfilment team and update your address however&#xA0;this is not guaranteed.We pride ourselves on our quick turnaround time, so we are unable to guarantee that all address change requests will be able to be actioned.Please note that if you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, we will not be held liable and we will not refund or resend your order unless in the event your parcel is returned to our fulfilment facility.&#xA0;Should your parcel be returned to us, our team will contact you to arrange for your parcel to be shipped to your nominated address. Any subsequent re-ships will attract a handling fee of $10.

Can I change my delivery address?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

Unfortunately, we&#x2019;re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

Can I pick up my order?

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be held liable and we will not refund or resend your order unless your parcel is returned to our warehouse.If your parcel is returned to us due to an incorrect address, our Customer Support team will contact you to arrange for your parcel to be shipped to the correct address, however please note that this may incur a handling fee of $10. This is to cover the costs of shipping and for our warehouse team to sort and repack your parcel.Please note that we are unable to reship returned parcels until they have been physically received at our warehouse.

My parcel got returned to sender

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do:

We&apos;re really sorry to hear that you haven&apos;t received your order even though it has been scanned as delivered. We understand how frustrating this can be!Here&#x2019;s what you can do:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check Around Your Property: Look thoroughly around your postal address, including any hidden or safe areas where the delivery service might have left your parcel.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Ask Around: Check with family, friends, or neighbours to see if they have accepted the parcel on your behalf.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact the Delivery Service:&#xA0;Reach out to the delivery service directly to inquire if they have any additional information about your parcel&apos;s delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact Us: If you still can&apos;t locate your parcel after following the above steps, please reach out to our customer service team. We will be happy to lodge an investigation to help find your parcel.</li></ol>

My order was marked as delivered but I have not received it?

Shipping Protection is a service automatically added to your order at checkout, ensuring coverage in case your package is lost, damaged, or stolen during transit. If you prefer not to have this protection, simply untick the option before completing y

Shipping Protection is a service automatically added to your order at checkout, ensuring coverage in case your package is lost, damaged, or stolen during transit. If you prefer not to have this protection, simply untick the option before completing your purchase. Coverage begins immediately after checkout and continues until your order is safely delivered to the provided address. With Shipping Protection, you can shop confidently, knowing your order is safeguarded against any potential issues during delivery.

What is Shipping Protection?

Our super friendly Customer Support team are available during Australian business hours.

Feel free to shoot our friendly team a message. We'll get back to you as soon as possible!

Back to Shop

Self Tan Quiz

Bronze Squad

Refer a Friend

Luna Bronze Help Centre

Shipping to UK, alright? Here’s everything you need to know…

UNITED KINGDOM 🇬🇧

Shipping & Handling

Can I change or cancel my order?

Which payment types do you accept?

Can I use a discount code?

Using Afterpay as my payment method

I made a mistake on my shipping address! Can I change it?

Can I use multiple discount codes at checkout?

My item is on pre-order. What does that mean?

HELP! My order is missing an Item?

Where can I see my store credit?

How do I apply my store credit to an order?

Can I purchase an eGift card?

How do I redeem an eGift card?

"HELP! I've lost my eGift Card!"

My eGift card balance is displaying the wrong amount!

eGift Cards

I'm having troubles logging into my account

How do I create an account?

How do I update the information on my account?

My Account

Ordering

How do I track my order?

AUSTRALIA 🇦🇺

NEW ZEALAND 🇳🇿

CANADA 🇨🇦

UNITED STATES 🇺🇸

Do you ship anywhere else?

EVERYWHERE ELSE 🌎

How do I join the Loyalty Program?

How do I earn points?

How do I redeem points?

Where do I view my points balance?

What's the difference between being on your email list, and being apart of the Bronze Squad?

Do my previous purchases count?

Can I be rewarded for Luna Bronze purchases from other stores/retailers?

Do my points expire?

Can I combine my rewards voucher with other offers?

Loyalty Program

How can I work with Luna Bronze?

I'm a content creator, how can I create for Luna Bronze?

Do you do paid partnerships?

Influencers, Affiliates and Content Creators

What is your Return Policy?

Can I request a refund?

Can I request an exchange?

I've returned an item, have you received it?

How long should a refund take to reach me?

What happens to my refund if my card is no longer in use?

Returns & Refunds

Are your products pregnancy/breastfeeding safe?

Will the tan come off onto sheets/clothing/towels?

Do your products work for sensitive skin?

How will the tans work if I have sunspots or pigmentation?

Can you go swimming with fake tan on?

Do Luna Bronze products protect you from the sun?

Guide to using self tan for people of colour

Can I use hair removal cream with self tanner?

Where are Luna Bronze products made?

Why doesn't my face tan last as long?

Can I leave Luna Bronze on overnight?

Does fake tan work for people with vitiligo?

What sunscreen can I use to avoid stripping my fake tan?

What Ingredients are in Radiant?

How long do I leave Radiant on?

Do I need a Tanning Mitt to apply Radiant?

What’s the difference between our Radiant and Glow lotions?

Can I use the bronzing drops on my body as well as my face?

Are the Cosmic Bronzing Drops suitable for all skin types?

How long does the bronzed effect last after application?

Are the ingredients in the Cosmic Bronzing Drops cruelty-free and vegan?

What are the Cosmic Bronzing Drops?

Do Luna Bronze products have an expiry date?

When should I wash my Self Tanning Mitt?

Can I use a dryer to dry my Self Tanning Mitt?

How often should I wash my Self Tanning Mitt?

Can I use self tanner on Acne-prone skin?

Can I use self tanner if I have melasma?

What is the best self-tanner for fair/pale skin?

Does Luna Bronze test on animals?

Does Vitamin C affect self-tanner?

How do Shop Pay Instalments work?

What product do you recommend for my skin type?

How do I store my products?

My Discount Code is not working?

What is the best time to shave before applying self-tan?

Can I use Glow on my face?

I purchased on Amazon and need help?

Do your products contain a fragrance?

Do your products contain gluten?

What is DHA?

Are your products Nut Free?

Are your products phthalate free?

Are your products PEG Free?

Do your products contain Caffeine?

Do your products contain a synthetic fragrance?

Ingredients

How do I apply the Solar Eclipse Tanning Mousse?

How do I remove my self tan?

How do I apply self tan?

How do I contour with fake tan?

How to apply fake freckles with self tanner?

How do I apply Radiant?

How do I wash my Self Tanning Mitt?

How to use the Luna Bronze Contour Blending Brush?

Where can I get promo/discount codes?

How To's

How do I unsubscribe?

I forgot my password!

How do I change my email address on my profile?

I'm having trouble logging in!

Email & SMS Subscriptions

FAQ's

Welcome Offer Terms & Conditions

Promotion Terms and Conditions

How do I refer a friend?

Referral Program Terms and Conditions

Our Story

Sustainability