Luna Bronze Help Centre logo
Luna Bronze Help Centre logo

All articles

UNITED KINGDOM 🇬🇧

Shipping to UK, alright? Here’s everything you need to know…

How much is shipping?

Standard Shipping. Please note:

How long does shipping take?

Orders are shipped from our US based warehouse in California during US business hours, Monday - Friday, and will ship same or next business day*. Orders will be sent via DHL eCommerce with an estimated delivery time frame of 5-10 business days. *Orde

Will I have to pay duties?

All our Australian made products will be exempt from duties. Some of products are made in non A-UKFTA countries and may incur additional duties or taxes at the border. This is the responsibility of the purchaser and Luna Bronze will not be responsibl

How can I track my order?

For the simplest way to track your order, you can click here to track your parcels progress through our website 🚚. Alternatively, you can input your tracking number in the DHL site linked here. Where is my order (WISMO)?. How do I get my tracking nu

Can I change my delivery address?

If you have made an error, please contact our team immediately via the Contact Us form or by using the chat box on the bottom left-hand side of our site. Provided you are contacting us within our business hours (Monday - Friday 8am - 4pm Sydney, Aust

Can I pick up my order?

Unfortunately, we’re unable to offer pick-up services. All orders will be shipped from our warehouses and delivered to your shipping address entered at the checkout.

My parcel got returned to sender

If you have made an error on your address at checkout and your parcel is dispatched to the incorrect location, or if your parcel is returned to us due to it not being picked up from your postal office within the designated time frame, we will not be

My order was marked as delivered but I have not received it?

We're really sorry to hear that you haven't received your order even though it has been scanned as delivered. We understand how frustrating this can be!. Here’s what you can do: